Dear Asia Pulp & Paper,
It really is high time that you changed course. And let me pre-empt some of your now standard counter arguments to what I am going to say from the outset. The first is that I am unashamedly pro business. I have worked with very large multinational businesses (as well as NGOs) for many years. I believe business is our best (and possibly only) hope in tackling the planetary crisis.
The second is that I understand that developing nations have different pressures from developed ones. I also understand a little of Indonesia's history and challenges. My late father was an AFP foreign correspondent in Jakarta for four years and after his expulsion by Suharto in 1972, wrote a rather celebrated book, 'The Indonesian Tragedy'. It was banned in Indonesia until Suharto's downfall and used to be smuggled in from Singapore. It has been reprinted six times in the past 30 years. So my family as a whole feels a great affinity with Indonesia. It is a wonderful and fascinating country.
The third is that I do not believe NGOs and campaigners are always right. As you will see here, http://tiny.cc/46vvj I sometimes criticise NGOs quite strongly.
I have followed APP's sustainability 'journey' for many years and from many different vantage points. I find it almost incredible that all this time, as you have hemorrhaged the goodwill of customers, NGOs and media, you have continued your arrogant denial that there is any problem with your business practices. You have thrown money at public relations and advertising that has contributed absolutely nothing to your rehabilitation. You have surrounded yourself with completely the wrong advocates and made claims that are simply untrue. You have shown a blatant disregard for customers, and for the people you claim your business serves. So let's take some of these issues and tackle them head on.
1.You and those who speak on your behalf claim that 'western NGOs' do not understand or care about poverty and development in Indonesia. This is a falsehood on two counts. The first is that western NGOs do, of course, care about poverty alleviation. The second, as you know very well, is there are plenty of Indonesian NGOs who share the collective horror at the destruction of old growth forests in which you have, for years, been implicated.
2.You give the impression that you are a green company with a deep-rooted commitment to sustainability. If this is the case, why do you feel the need to endlessly advertise your green credentials in print and on television sets around the world? Is it a case of 'the lady doth protest too much'? Your homepage is designed to give the impression you are nothing but a large commercial conservation organisation. It is nonsense, and everybody knows it. Why don't you spend some of your marketing budget on the poverty alleviation you claim people like me do not understand?
3.You cite independent reports and have been publicly attacked by some of your auditors for abusing information and exaggerating it. You have consistently embellished 'independent' findings about your sourcing practices, with the groups you have hired having to issue embarrassing clarifications about your use of data.
4.You have lost countless multinational customers around the world. Are they all wrong? Do you really think they are so stupid that they simply take a line from Greenpeace and unravel whole supply chains at great resource cost to themselves? Or do you think it is in fact because in an age where supply chain resilience and security is absolutely key, you have little or nothing to offer?
5.You deploy the arguments of front groups that have no credibility – it is a sign of true desperation that you would see Alan Oxley's efforts as helping you. How do you think this strategy has helped you over the past few years? Are customers and NGOs all falling into line now, on the back of this bogus neo conservative drivel that is pumped out on your behalf? Do you really think that deforestation is good because children need books, one of the more laughable themes of some of your friends in recent years?
6.Now you are using a new tactic of dialogue and social media, through your nice new Rainforest Realities blog. My views on this foray into thedigital world are here. http://tiny.cc/np998
7.Your parent company, Sinar Mas, is making some progress now that Golden Agri Resources is working with The Forest Trust. So progress can indeed be made. Why don't you follow their lead?
8.You think that creating an 'eco tourism' village with Habitat for Humanity and tsunami relief will help create the impression that you are a responsible company. They won't, and the first is a risible gesture, by the way.
I have worked with companies that are far from perfect. I actually enjoy it. But where they differ from you is that they admit this, and they are involved in deep, lasting, behavioural change. They also communicate nothing on sustainability until they have actually done something. You seem to be adopting the opposite approach. Until that changes, it is clear to anyone other than the small inner circle of advisors you deploy, that your reputation and commercial viability with many of your most important customers will continue to free-fall. So many companies and NGOs want you to change, and would be the first to praise you and buy from you if you did so. I yearn to write a blog that heaps praise on your change of direction. So do many others.
But in the APP bunker, it seems this is not understood. I suppose you will carry on as you have been. I suspect you will gradually find most PR and advertising firms close the door on you, as some have already. They won't want to be tarnished by association given many of their other clients are your former customers. WWF, Greenpeace and others are not your enemy – ask the countless companies who have moved from confrontation to collaboration with them. To pretend that this is some western NGO political agenda against poor Indonesians is not only a distortion of the truth, it is a huge insult to your customer base, not to mention the communities you purport to serve. Your communications strategy is a disaster - a global case study on how to get nearly everything wrong at the same time. That is because behind all the greenwash there are too many unanswered questions.
As I have written before – people like me who make a living out of advising companies take something of a risk criticising brands in public. In your case, it is one I am willing to take. The world is changing, and increasingly you will find the most helpful consultants are also campaigners, who take the view that if we sit in silence in the hope of picking up a scrap of business here and there, we have already devalued the advice we have to offer. They are able to judge when to stay silent, but also when to speak out. I have spoken out, not because I want your business. I really don't. But I really want you to change, as do so many others. I write with no agenda, and on behalf of no company, NGO or publication. But it's time you listened to the clamour for progress that is all around you. If that means ridding yourself of some of the internal and external advisors who have done you such damage, then so be it. They are doing more harm to your image than you seem to realise.
Yours sincerely,
Brendan May